​Sound Soul

Effective date: 3rd February 2026

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This Refund Policy outlines how refunds, cancellations, and changes are handled in relation to services provided by Sound Soul.

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1. Nature of Services

Sound Soul provides sound-based wellbeing services that are delivered privately and, in many cases, prepared or scheduled specifically for the individual client.

Due to the personalised and time-based nature of these services, refunds are limited.

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2. Payments

• All payments are required in advance

• Payments are processed directly and via third-party providers such as Stripe

• Once payment is confirmed, an engagement or session is reserved

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3. Refunds

As a general principle:

Payments for Sound Soul services are non-refundable.

This reflects the time, preparation, and availability reserved for each client.

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4. Exceptional Circumstances

In rare and exceptional cases, a refund may be considered at our discretion. This may include situations where a service cannot be delivered due to circumstances beyond our control.

Any such consideration is assessed on a case-by-case basis and does not set a precedent for future engagements.

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5. Cancellations & Rescheduling

• Where possible, requests to reschedule may be accommodated at our discretion

• Rescheduling is subject to availability and must be requested as early as possible

• Missed sessions or late cancellations may not be rescheduled

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6. Digital & Recorded Content

Where services include access to digital content, recordings, or private file downloads:

• Access begins once the content is delivered or made available

• Refunds are not offered once digital access has been provided

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7. Third-Party Fees

Sound Soul is not responsible for fees, processing delays, or policies applied by third-party payment providers.

Any issues relating to payment processing should be directed to the relevant provider.

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8. Contact

If you have questions regarding this Refund Policy or a specific booking, please contact:

Email: info@soundsoul.uk

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9. Updates to This Policy

This Refund Policy may be updated from time to time. Any changes will be reflected on this page with an updated effective date.